Start the New Year Right! Think Email Safe!
Recently, emails have been hitting mailboxes that are far from benign. Following are two such emails seemingly, coming from reputable companies…
… BUT ARE THEY????
In case of emergency… Troubleshooting…
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TROUBLESHOOTING!
This month we, at Sandra Network are going to give some basic troubleshooting skills to get you through… just in case of emergency.. If these do not help.. .PLEASE call us at 978-535-0202 #3 or email: [email protected]
My computer/printer/monitor will not come on
Are you able to see the power button lit up?
Is it plugged in?
Is the monitor on?
Is the power strip on?
Is the power strip plugged in?
If none of these help, call Sandra Network 978-535-0202 #3 or [email protected]
Windows is showing the wrong name for the login, where is mine?
Windows 10 
Select one of the other users to the left
Windows 7
Select “Switch User” under the Username and Password fields
My password is not working, it did this morning…
Is CAP lock on?
If it consists of numbers, and you are using the number keypad, is “Num Lock” off?
(In the day and age of millions of passwords) Did you put in the correct password for that computer?
Could someone with access have changed the password? Check around your office/home
Is it your computer (just kidding … I try to get into everyone else’s car, but my own. who knows)
If you are STILL having issues, give us a call at Sandra Network 978-535-0202 #3 or [email protected]
No sound coming out of my computer – How to Troubleshoot
Is the volume up? Or has “mute” been selected? (Icon in the bottom right corner of your desktop
Do you have connected external speakers? Are they turned on?
If it is still not working, give us a call at Sandra Network 978-535-0202 #3 or [email protected]
Yet another form of Ransom-ware!
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Your screen just went to this:
What do you do?
It could be a Ransomware – Just look at that color!!!
Ohh NOOOOO!!!!
Do you call the phone number?
Do you click on the page and find as many links as you can?
NO! STOP! SLOW DOWN! IT’S REALLY A DOOR TO RANSOMWARE
This is the doorway for ransomware that will only bring you sadness and destruction.
There are a couple of tell-tale signs that will only bring you sadness and destruction. There are a couple of tell-tale signs:
The URL. In most cases, it is something that should throw red flags. In THIS case, it is virus.com…
Windows Security Essentials does not send a phone number to their help desk and that hints towards a potential ransomware attack. Many times, ransomware attacks can also come through email viruses too.
You may not even have Windows Defender turned on, but it will never blank out your screen with an error, it might send a “notification”.
What should you do?
- You will want to start the Task Manager. There are two ways to get to it:
<Ctrl><Alt><Del> at the same time - Right click on your taskbar
- Select the browser you are in (Chrome, IE, Firefox)
- Select “End Task”. (this will close out the application
- Download an Anti-Malware app for example:
- Call Sandra Network: 978-535-0202 #3 or email: [email protected]
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Last Chance for Windows 10 upgrade for 10% off labor costs
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Thanks for being a loyal customer.
We hope you enjoy this discount on our Windows 10 upgrade support and solutions like our previous special deal. We still have a special for support in the upgrade for 10% off labor costs, ending July 29th, 2016.
The new information that can come out from Microsoft is, it will be a subscription. There has been MUCH speculation on what is to TRULY happen in the next few last weeks for the upgrade once it is no longer free. One of the options now is a $7/mo/seat subscription.
More Update on Windows 10
From PC Magazine, in an interview with Microsoft:
“Windows 10 Enterprise E3 for CSP is for business customers of any size (including one person) to get enterprise features and functionality on a per monthly/per seat cost,” a Microsoft spokeswoman said via email. “This new subscription model is not associated with our current upgrade offering or applicable to the Windows 10 consumer edition.”
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Windows 10 is coming, do I HAVE to install now?
Where the release is free and it will at some point be the only supported operating system, it is not necessary to run the update immediately. There are pop-ups daily in browsers that read the configuration of the machine and suggest you are missing something should you not update your operating system. Pay no attention, unless you really want to.
Here are a few suggestions for Windows 10 and upgrading.
- Back up your machine and all of your data. This should already be a plan, but it cannot be said enough. We have plenty of ideas of backups, so if you need any, give us a call.
- Check to find out if the other applications you have installed are compatible with Windows 10.
- You have a month to roll back the update, should you decide you do not like it, or it is not
working for you the way you had hoped.
- Open the Start menu and select Settings.
- Click the “Update & security” icon and select “Recovery”.
- You should see a “Go back to Windows 7” or “Go back to Windows 8.1” option.
- Click the Get started button to get rid of your Windows 10 install and restore your previous Windows install.
- If it has been over a month, you will not have the option to run the recovery, If this is the case, you will need to use your prior operating system DVD, or download to reinstall. The product key is generally on a sticker on the top or back of your machine (depending on the brand).
- Do a “Custom (advanced)” installation, and this will not save any of your files or programs, so be sure to again… back up your machine prior to the installation.
- If you do not feel comfortable installing this update yourself, PLEASE call Sandra Network support line at (978) 535 – 0202 #3, and we will schedule to have a technician do it for you.
The MAJOR things to take away:
- BACK-UP your hard drive BEFORE you begin the upgrade.
- You can always roll back within 30 days.
- If you would like, contact Sandra Network’s Support line and we will schedule a technician to do the upgrade for you 978.535.0202 #3, or [email protected]m.
