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In case of emergency… Troubleshooting…

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 TROUBLESHOOTING!

This month we, at Sandra Network are going to give some basic troubleshooting skills to get you through… just in case of emergency.. If these do not help.. .PLEASE call us at 978-535-0202 #3 or email: [email protected]


My computer/printer/monitor will not come on

Reboot Troubleshooting

Are you able to see the power button lit up?
Is it plugged in?
Is the monitor on?
Is the power strip on?
Is the power strip plugged in?

If none of these help, call Sandra Network 978-535-0202 #3 or [email protected]

Windows is showing the wrong name for the login, where is mine?

Windows 10       Windows 10 Login

Select one of the other users to the left

Windows 7

Troubleshoot Windows 7 Login

Select “Switch User” under the Username and Password fields

My password is not working, it did this morning…

Troubleshooting Passwords

Is CAP lock on?
If it consists of numbers, and you are using the number keypad, is “Num Lock” off?
(In the day and age of millions of passwords) Did you put in the correct password for that computer?
Could someone with access have changed the password? Check around your office/home
Is it your computer (just kidding … I try to get into everyone else’s car, but my own. who knows)

If you are STILL having issues, give us a call at Sandra Network 978-535-0202 #3 or [email protected]

 

No sound coming out of my computer – How to TroubleshootVolume Troubleshooting

Is the volume up? Or has “mute” been selected? (Icon in the bottom right corner of your desktop
Do you have connected external speakers? Are they turned on?

If it is still not working, give us a call at Sandra Network 978-535-0202 #3 or [email protected]

 

Read More about In case of emergency… Troubleshooting…

How often do I have to save my work

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Save OftenEver hear of the old hang gliding saying? “Never fly higher than you’re willing to fall?” well, you should apply the same to how much work you are willing to loose. Time is valuable, and we all know that time is money. Therefore, properly saving work files is important to avoid losing your valuable work.

If the project that I am working on is billable for clients, then I save more often. I am not willing to lose an hour of billable work, so, therefore, I would not go an hour without saving. Backups are as important as saving. If 4 hours of work has been done, and diligently saved, and then my computer crashes, then I am still back to ground zero. Personally, I save work files every few minutes, and backup every hour. In the event that saving vs. backup is confusing:

 

Saving your work: When you are working, nothing is written permanently to your pc. All the current work is being done in memory, which is temporary storage for all the items you are working on. Memory is flushed when you reboot your computer, so it is not permanent. When you save your work, it commits it the hard drive. The hard drive is permanent storage. It’s like taking that list in your head, and writing it down before you forget!

Backing Up:

When you backup your files, you are creating a copy of your work, and putting it somewhere else. As much as we would like to think of our computer as permanent, hardware failures happen, and data is lost. By keeping a copy in a separate location, you can retrieve your data if you have hardware failure. If you are backing up to a disk, or tape drive, the backups should never be ON TOP of the computer you are working on. In the case of building damage (fire, water, etc), your backups are going to be ruined with your computer.

Most programs (not all) do an auto-save in the event you suddenly loose power, but it is still best to intentionally saving work on your interval. Programs also have shortcuts to saving work. Some of the shortcuts or features you can look for:

  1. AutoSave:  See if your program supports AutoSave, and if the increments are configurable.
  2. AutoBackup:  Some programs, like QuickBooks, do not necessarily allow you to “save” your work, each transaction is saved to the program database individually.  However, they do have a backup program that can remind you to back up your data daily or as you exit the program.  Ensure you are picking an alternate location to back up to.
  3. Keyboard shortcuts:  Programs, like Microsoft Office Products, frequently have Keyboard Shortcuts to save your work.  Ctrl-S is one of them.
  4. Cloud based Backup Products:  If you have contract with a cloud based backup company, or an IT company who supports and monitors backups, you should ensure you have continuous backups of all the work you have saved.

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