A Single Source Solution Provider for All Your Contact Center Service Needs
Providing the best customer experience is an important part Of building customer loyalty. CCaaS (Contact-Center-as- a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. IT Company partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
Your customers expect to interact with you on their own terms: where, when, and how they prefer. In today’s landscape, optimal communications services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.
As your trusted IT and telecom advocate, IT Company can help your business strategize, source, and implement the best CCaaS solution for your business. We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you, our customer, receive the best possible solution that maps and scales to your business objectives.
WHY CHOOSE CCASS?
- Best overall value and functionality
- Agility and speed when adding locations
- Intelligent call routing that maximizes productivity
- High-quality Omni-channel customer experience (Email, Chat, Social Media)
- Integration with CRM, Database & RestfulAPl
- On-demand access to customer information
- Workforce optimization and management
- Cost-effective upgrades
- 24/7 comprehensive professional services and technical support