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Choose the fastest path to resolve your issue –

standard, after-hours, or remote.

Request Help

For standard support request during business hours.
Send a Request

Emergency Support (After-Hours)

For urgent issues after
our business hours.
After-Hours Support

Open Client Portal

View tickets, check status,
and access the knowledge base.
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Three Easy Ways to Reach Us

Call Us: (978) 535 0202,EXT: 3    |    Email Us: [email protected]

Datto RMM Tool: Open the Sandra Network icon in the Windows system tray to request help or start a ticket.

Send a Request to Our Team

Tell us what you need. We’ll assign the right technician and get back to you quickly.

Emergency Support (After-Hours)

Evenings, weekends, and holidays are considered after-hours:
Weekdays 6:00 pm – 8:00 am, weekends, and holidays. 

Please note that after-hours support requests may incur additional charges; refer to your IT contract for details. We kindly ask that you only request after-hours assistance for issues that cannot wait until regular business hours.

After-hours emergency support may come with additional After-Hours support charges. Please check your contract to ensure you are clear. If this is not an urgent request, please indicate in the email if it can wait until business hours to avoid the additional charges. 

Tell us what’s down and how we can reach you now. 

Emergency Support (After-Hours)

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Is this impacting multiple users?(Required)
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I acknowledge that after-hours emergency support may incur additional charges as per my contract.

Business Hours

Monday8:00 am - 6:00 pm (EST)
Tuesday8:00 am - 6:00 pm (EST)
Wednesday8:00 am - 6:00 pm (EST)
Thursday8:00 am - 6:00 pm (EST)
Friday8:00 am - 6:00 pm (EST)

Requests sent outside business hours are handled the next business day unless marked urgent. 

Quick Remote Assistance

Need us to connect to your computer? It takes three quick steps:

1. DOWNLOAD SPLASHTOP
2. Run the small program
3. Tell our technician the 9-digit code for remote support

Tip: You can also open the Datto RMM icon in your Windows system tray to request help.

Observed Holidays

January 1, 2026New Year's Day
May 25, 2026Memorial Day
July 4, 2026Independence Day
September 7, 2026Labor Day
November 26, 2026Thanksgiving Day
December 25, 2026Christmas Day

Common Questions

FAQ

Click DOWNLOAD SPLASHTOP, run the small program, and share the 9-digit code with our technician. You can also open the Datto RMM icon in your Windows system tray to request help.
Issues that stop work or pose a security risk—for example, system down, widespread outage, or suspected breach. For anything that can wait, please submit a standard ticket.
Click Open Client Portal to view tickets, check status, and access the knowledge base.
Describe the issue, when it started, any error messages, and what changed just before it began. Add screenshots or logs if you have them.
After-hours requests may incur additional charges based on your contract. Please review your IT agreement or ask us during your call.
Call 978-535-0202 x3 or email [email protected]
In the Windows system tray—look for the Sandra Network icon.