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In case of emergency… Troubleshooting…

SandraNet on October 31, 2017

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 TROUBLESHOOTING!

This month we, at Sandra Network are going to give some basic troubleshooting skills to get you through… just in case of emergency.. If these do not help.. .PLEASE call us at 978-535-0202 #3 or email: [email protected]

My computer/printer/monitor will not come on

Reboot Troubleshooting

Are you able to see the power button lit up?
Is it plugged in?
Is the monitor on?
Is the power strip on?
Is the power strip plugged in?

If none of these help, call Sandra Network 978-535-0202 #3 or [email protected]

Windows is showing the wrong name for the login, where is mine?

Windows 10       Windows 10 Login

Select one of the other users to the left

Windows 7

Troubleshoot Windows 7 Login

Select “Switch User” under the Username and Password fields

My password is not working, it did this morning…

Troubleshooting Passwords

Is CAP lock on?
If it consists of numbers, and you are using the number keypad, is “Num Lock” off?
(In the day and age of millions of passwords) Did you put in the correct password for that computer?
Could someone with access have changed the password? Check around your office/home
Is it your computer (just kidding … I try to get into everyone else’s car, but my own. who knows)

If you are STILL having issues, give us a call at Sandra Network 978-535-0202 #3 or [email protected]

 

No sound coming out of my computer – How to TroubleshootVolume Troubleshooting

Is the volume up? Or has “mute” been selected? (Icon in the bottom right corner of your desktop
Do you have connected external speakers? Are they turned on?

If it is still not working, give us a call at Sandra Network 978-535-0202 #3 or [email protected]

 

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Yet another form of Ransom-ware!

SandraNet on June 8, 2017

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Your screen just went to this:
What do you do?

It could be a Ransomware – Just look at that color!!!

Ohh NOOOOO!!!!
Do you call the phone number?
Do you click on the page and find as many links as you can?

NO! STOP! SLOW DOWN! IT’S REALLY A DOOR TO RANSOMWARE

This is the doorway for ransomware that will only bring you sadness and destruction.
There are a couple of tell-tale signs that will only bring you sadness and destruction. There are a couple of tell-tale signs:

The URL. In most cases, it is something that should throw red flags. In THIS case, it is virus.com…
Windows Security Essentials does not send a phone number to their help desk and that hints towards a potential ransomware attack. Many times, ransomware attacks can also come through email viruses too.
You may not even have Windows Defender turned on, but it will never blank out your screen with an error, it might send a “notification”.

What should you do?

  1. You will want to start the Task Manager. There are two ways to get to it:
    <Ctrl><Alt><Del> at the same time
  2. Right click on your taskbar
  3. Select the browser you are in (Chrome, IE, Firefox)
  4. Select “End Task”. (this will close out the application
  5. Download an Anti-Malware app for example:
  6. Call Sandra Network: 978-535-0202 #3 or email: [email protected]

Sandra Definition

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Avoiding a Virus in the New Year

SandraNet on January 10, 2017

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There are times when even the smartest and most careful people fall into a trap and are duped into pushing that “save” or “open” button, creating a Virus on their machine. The message looks plausible, but before you push the button check a few things out…

  1. What is the URL? Does it show the page displayed is being sent from Firefox/Mozilla?
  2. An executable file has the extension .exe. In this example, notice this is .js. This is a (java)script the site is attempting to run on your computer and it may collect personal information, or be a virus ready to spread into your system.

 

If any of this seems suspicious or you think it’s a scam, the best thing to do for assurance is to actually navigate to the Firefox download site. https://www.mozilla.org/en-US/firefox/new/?v=1
If this installer is downloaded it will be called: Firefox Setup Stub (version #).
If you have this version installed, you will be alerted to that.

What is your best course of action if this page comes up?
Close the browser, reopen it and delete all temporary internet files. This will prevent your downloading a virus.

With that,  we at Sandra Network hope everyone finds a healthy and successful New Year in 2017!

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Did you just break the internet?

SandraNet on May 13, 2016

broken internetWhere it is very unlikely you actually broke the internet, there is always the fear and anxiety that something may be very, very wrong when you are unable to access any of the websites you need at that particular moment. Is it the internet? Is it you? Is it them? Is it your provider? Who is to blame?

Well, unless you posted a photo of one of those characters from that Kard***ian family, chances are you have not broken the internet by “Urban Dictionary” standards. But, there are certainly factors that could cause difficulty in connecting to the ISP (Internet Service Provider). One of the first things is ALWAYS to check the light on your router, and make sure it is plugged in and connected, and none of the cables have been disconnected or sliced.

There are unfathomable miles of cables wrapped around the planet, and many of the biggest are unprotected and in a lot of cases they are underwater. Generally, this is not the cause of the inability to connect to the internet. The problems are more than likely far more simple.

A few may be:

  • It could be the browser is not compatible with the site.
    • Have multiple browsers on your machine (Firefox, Google, IE,
      and now Edge)
    • If it does not work on one browser, try a different one.
  • If an error comes up “Internet may not be reached”, then it is not a
    browser issue.
  • A disconnected wire on or in the house
  • An outage with the ISP
    • The companies usually have a phone number on the bill that may be called to determine if the designated area is down.
  • Potentially, there is something wrong with the network card, but start with the simple first.

If at any point there is a panic beginning to set in, give us a call and we will determine what the issue may be. Hopefully you will NOT be the one to bring down the internet for everyone else!

4 Critical Security Mistakes That Put Your Organization At Risk

Protecting your company doesn’t have to be difficult. Get our insider tips to avoid these four common ( and costly) mistakes.

Download your 7-page guide identifying 4 major security mistakes so you can help your organization and employees protect your most valuable assets.

Feel confident knowing your network and business are fully protected. We take a white glove approach to IT structure, security and ongoing protection.

Address:
8 Essex Center Dr Suite 330,
Peabody, MA 01960, United States
Local Phone:
978-535-0202

Phone: 1-866-SN4-GEEK

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