Last Chance for Windows 10 upgrade for 10% off labor costs

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Thanks for being a loyal customer.

We hope you enjoy this discount on our Windows 10 upgrade support and solutions like our previous special deal. We still  have a special for support in the upgrade for 10% off labor costs, ending July 29th, 2016.

The new information that can come out from Microsoft is, it will be a subscription. There has been MUCH speculation on what is to TRULY happen in the next few last weeks for the upgrade once it is no longer free.  One of the options now is a $7/mo/seat subscription.


More Update on Windows 10

From PC Magazine, in an interview with Microsoft:

“Windows 10 Enterprise E3 for CSP is for business customers of any size (including one person) to get enterprise features and functionality on a per monthly/per seat cost,” a Microsoft spokeswoman said via email. “This new subscription model is not associated with our current upgrade offering or applicable to the Windows 10 consumer edition.”


Did you just break the internet?

broken internetWhere it is very unlikely you actually broke the internet, there is always the fear and anxiety that something may be very, very wrong when you are unable to access any of the websites you need at that particular moment. Is it the internet? Is it you? Is it them? Is it your provider? Who is to blame?

Well, unless you posted a photo of one of those characters from that Kard***ian family, chances are you have not broken the internet by “Urban Dictionary” standards. But, there are certainly factors that could cause difficulty in connecting to the ISP (Internet Service Provider). One of the first things is ALWAYS to check the light on your router, and make sure it is plugged in and connected, and none of the cables have been disconnected or sliced.

There are unfathomable miles of cables wrapped around the planet, and many of the biggest are unprotected and in a lot of cases they are underwater. Generally, this is not the cause of the inability to connect to the internet. The problems are more than likely far more simple.

A few may be:

  • It could be the browser is not compatible with the site.
    • Have multiple browsers on your machine (Firefox, Google, IE,
      and now Edge)
    • If it does not work on one browser, try a different one.
  • If an error comes up “Internet may not be reached”, then it is not a
    browser issue.
  • A disconnected wire on or in the house
  • An outage with the ISP
    • The companies usually have a phone number on the bill that may be called to determine if the designated area is down.
  • Potentially, there is something wrong with the network card, but start with the simple first.

If at any point there is a panic beginning to set in, give us a call and we will determine what the issue may be. Hopefully you will NOT be the one to bring down the internet for everyone else!

When is it a Scam?

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There are all sorts of scams that come through email, but which ones are scams and which ones are legitimate? In most cases the first sign is its being from an anonymous sender, it is unsolicited and it is generally a mass mailing. All of those signals aside, the subject line tends to give away the suspicious email.

Mark Zuckerberg Is Giving Away Money!

Mark Zuckerberg Is Giving Away Money!

YOU are the Lucky Winner! Free iPads from Mark Zuckerberg, Miraculous drug for weight loss or male enhancement, or sometimes both. The Nigerian prince that is a long lost relative has died and you are the last known family member and will be receiving his millions stored in an off shore account.

As much as we would like to believe these stories are truly meant for us and there is a shred of validity to the email, chances are it is a phishing scam, or it is laced with a virus that is just awaiting your double clicking the attachment describing these awaiting riches or physical enhancements.

In some cases, the emails are far more malicious than promising wealth and other unrealistic notions. Imagine being a company working on a project, in the finance department and trying to get the month closed out. You receive an email from the supposed client letting them know the bank account and routing numbers for transfers had changed, and could $30,000 be transferred for payment as soon as possible. The email has the “correct” logo, mailing address and other pertinent information, yet… it was not. Upon further research, after the $30,000 had already been wired, the domain name was spelled incorrectly and originated in Russia, other than that, it seemed credible. The money is lost and a hard lesson is learned. This is an extreme and a very frustrating and hard lesson to learn, yet there are ways to prevent this. Always check with the sender, even if it means picking up the phone and speaking to someone in their accounting department.

Some things to watch out for

  • If it is a bank or credit card company, they will NEVER ask you to email your credentials.
  • If you are asked to logon to a site and verify your information, do NOT follow the link. Open a new browser window in a different browser and loon to the company site to verify. Be SURE you actually have an account in said business.
  • If you do not know the sender, do not open the attachments or send any personal information.
  • If there is a phone number to confirm, call it and verify the urgency. Also, find the phone number on another source and verify it.
  • If the email is garble, delete it.

    Garbled phishing email.

    Garbled phishing email. Click to view example larger

  • If it is a friend who seems to have lost their wallet in another country and are stuck there without a Visa. Advise them to go to the American Embassy, OR call their cell.
  • If a window pops up stating what type of damage it will do (steal credit card information, personal information, delete data etc.), it is a scam. Legitimate antivirus programs do not list the destruction they will cause. If that information comes up suggesting you have a virus, then the popup IS a virus.



Windows 10 is coming, do I HAVE to install now?

Where the release is free and it will at some point be the only supported operating system, it is not necessary to run the update immediately. There are pop-ups daily in browsers that read the configuration of the machine and suggest you are missing something should you not update your operating system. Pay no attention, unless you really want to.


Here are a few suggestions for Windows 10 and upgrading.

  1. Back up your machine and all of your data. This should already be a plan, but it cannot be said enough. We have plenty of ideas of backups, so if you need any, give us a call.
  2. Check to find out if the other applications you have installed are compatible with Windows 10.
  3. You have a month to roll back the update, should you decide you do not like it, or it is not Calloutworking for you the way you had hoped.
    1. Open the Start menu and select Settings.
    2. Click the “Update & security” icon and select “Recovery”.
    3. You should see a “Go back to Windows 7” or “Go back to Windows 8.1” option.
    4. Click the Get started button to get rid of your Windows 10 install and restore your previous Windows install.
  4. If it has been over a month, you will not have the option to run the recovery, If this is the case, you will need to use your prior operating system DVD, or download to reinstall. The product key is generally on a sticker on the top or back of your machine (depending on the brand).
    1. Do a “Custom (advanced)” installation, and this will not save any of your files or programs, so be sure to again… back up your machine prior to the installation.
  5. If you do not feel comfortable installing this update yourself, PLEASE call Sandra Network support line at (978) 535 – 0202 #3, and we will schedule to have a technician do it for you.

The MAJOR things to take away:

  • BACK-UP your hard drive BEFORE you begin the upgrade.
  • You can always roll back within 30 days.
  • If you would like, contact Sandra Network’s Support line and we will schedule a technician to do the upgrade for you 978.535.0202 #3, or [email protected]m.