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What to do when a File is Potentially Corrupted

SandraNet on February 9, 2018

Sometimes while sitting at your computer, drinking your tea and minding your own business, a file SUDDENLY goes rogue.

  • It runs amok
  • It will not open
  • It throws an error
  • There is a hitch in the giddyup
  • It takes the sunshine in your day and blocks it with a dark cloud

There are things that may be done before crying, throwing that tea cup against the wall or well… running around the room with your arms flailing over your head in a fit of panic.

Inform you to restart your system

Because you were preemptive, and you already have worked with setting up backup with Sandra Network and have Mozy in your pocket, all you need to do is give us a call, or email us at [email protected]

Or, in the case you have not yet set up a backup plan with us, we may be able to repair this file for you, if you are not comfortable doing so yourself. Generally, it is best to have someone with this experience help you out so more damage is not done. Again, you can give us a call at 978-535-0202 #3 or email and we will be glad to help you out.

If you are feeling adventurous, there is an option you may take.

Boot in “Troubleshooting tools by rebooting and continuously hitting you <F8> key until you are given the option.

Select Troubleshoot Option

Select Troubleshoot

select Advanced Options

Here you will want to select Advanced Options and Startup Repair…

Now… if this does not repair, and you have not set up a restore point in the past… THIS is when you will want to call Sandra Network! We have ALL sorts of tricks up our sleeves for you!!!

In case of emergency… Troubleshooting…

SandraNet on October 31, 2017

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 TROUBLESHOOTING!

This month we, at Sandra Network are going to give some basic troubleshooting skills to get you through… just in case of emergency.. If these do not help.. .PLEASE call us at 978-535-0202 #3 or email: [email protected]

My computer/printer/monitor will not come on

Reboot Troubleshooting

Are you able to see the power button lit up?
Is it plugged in?
Is the monitor on?
Is the power strip on?
Is the power strip plugged in?

If none of these help, call Sandra Network 978-535-0202 #3 or [email protected]

Windows is showing the wrong name for the login, where is mine?

Windows 10       Windows 10 Login

Select one of the other users to the left

Windows 7

Troubleshoot Windows 7 Login

Select “Switch User” under the Username and Password fields

My password is not working, it did this morning…

Troubleshooting Passwords

Is CAP lock on?
If it consists of numbers, and you are using the number keypad, is “Num Lock” off?
(In the day and age of millions of passwords) Did you put in the correct password for that computer?
Could someone with access have changed the password? Check around your office/home
Is it your computer (just kidding … I try to get into everyone else’s car, but my own. who knows)

If you are STILL having issues, give us a call at Sandra Network 978-535-0202 #3 or [email protected]

 

No sound coming out of my computer – How to TroubleshootVolume Troubleshooting

Is the volume up? Or has “mute” been selected? (Icon in the bottom right corner of your desktop
Do you have connected external speakers? Are they turned on?

If it is still not working, give us a call at Sandra Network 978-535-0202 #3 or [email protected]

 

Read More about In case of emergency… Troubleshooting…

Last Chance for Windows 10 upgrade for 10% off labor costs

SandraNet on July 15, 2016

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Thanks for being a loyal customer.

We hope you enjoy this discount on our Windows 10 upgrade support and solutions like our previous special deal. We still  have a special for support in the upgrade for 10% off labor costs, ending July 29th, 2016.

The new information that can come out from Microsoft is, it will be a subscription. There has been MUCH speculation on what is to TRULY happen in the next few last weeks for the upgrade once it is no longer free.  One of the options now is a $7/mo/seat subscription.

windows-10

More Update on Windows 10

From PC Magazine, in an interview with Microsoft:

“Windows 10 Enterprise E3 for CSP is for business customers of any size (including one person) to get enterprise features and functionality on a per monthly/per seat cost,” a Microsoft spokeswoman said via email. “This new subscription model is not associated with our current upgrade offering or applicable to the Windows 10 consumer edition.”

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Windows 10 is coming, do I HAVE to install now?

SandraNet on March 14, 2016

Where the release is free and it will at some point be the only supported operating system, it is not necessary to run the update immediately. There are pop-ups daily in browsers that read the configuration of the machine and suggest you are missing something should you not update your operating system. Pay no attention, unless you really want to.

windows

Here are a few suggestions for Windows 10 and upgrading.

  1. Back up your machine and all of your data. This should already be a plan, but it cannot be said enough. We have plenty of ideas of backups, so if you need any, give us a call.
  2. Check to find out if the other applications you have installed are compatible with Windows 10.
  3. You have a month to roll back the update, should you decide you do not like it, or it is not Calloutworking for you the way you had hoped.
    1. Open the Start menu and select Settings.
    2. Click the “Update & security” icon and select “Recovery”.
    3. You should see a “Go back to Windows 7” or “Go back to Windows 8.1” option.
    4. Click the Get started button to get rid of your Windows 10 install and restore your previous Windows install.
  4. If it has been over a month, you will not have the option to run the recovery, If this is the case, you will need to use your prior operating system DVD, or download to reinstall. The product key is generally on a sticker on the top or back of your machine (depending on the brand).
    1. Do a “Custom (advanced)” installation, and this will not save any of your files or programs, so be sure to again… back up your machine prior to the installation.
  5. If you do not feel comfortable installing this update yourself, PLEASE call Sandra Network support line at (978) 535 – 0202 #3, and we will schedule to have a technician do it for you.

The MAJOR things to take away:

  • BACK-UP your hard drive BEFORE you begin the upgrade.
  • You can always roll back within 30 days.
  • If you would like, contact Sandra Network’s Support line and we will schedule a technician to do the upgrade for you 978.535.0202 #3, or [email protected]m.

4 Critical Security Mistakes That Put Your Organization At Risk

Protecting your company doesn’t have to be difficult. Get our insider tips to avoid these four common ( and costly) mistakes.

Download your 7-page guide identifying 4 major security mistakes so you can help your organization and employees protect your most valuable assets.

Feel confident knowing your network and business are fully protected. We take a white glove approach to IT structure, security and ongoing protection.

Address:
8 Essex Center Dr Suite 330,
Peabody, MA 01960, United States
Local Phone:
978-535-0202

Phone: 1-866-SN4-GEEK

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