Verizon email Moving to AOL – Be Prepared!

Outlook Email SetupSo, you have probably heard through that pesky grapevine… Verizon is no longer going to be supporting or hosting email, the company will be having it hosted by AOL within the next couple of weeks. When logging into the webmail.verizon.net there will be an “Email service notice“. Click on “Keep verizon.net email address” or “Use any other email provider” to complete the setup. There will be no action to take until you receive an email service notice from them. Through all of the shuffling, it may  have been missed, AOL is a Verizon company. Verizon is looking to put their focus on their FIOS and phone markets.

Does this mean my Email is going away?

No, once you have received this notice.. you will probably say… AOL? WHAT??!! Do I need to find one of those diskettes they sent me through the mail in 1990… so what do I do next?
There are a few options, hold on..

  • Follow the directions and forward your email to AOL and continue from there. In this scenario, you will keep your Verizon.net email, while navigating the AOL Mail website.
  • Do nothing and let that email account fade to digital dust
  • Set up an Office 365 account and have all of your emails forward through one account, making it MUCH easier for you! (We can actually do this for you at Sandra Network!)

Not sure WHAT to do? 

There are still a lot of options; these are but a few. If you are still unsure what your next steps should be you should give us a call at 978-535-0202 or email us at [email protected] and we will walk you through or set you up with the correct options just for you!

Avoiding a Virus in the New Year

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There are times when even the smartest and most careful people fall into a trap and are duped into pushing that “save” or “open” button, creating a Virus on their machine. The message looks plausible, but before you push the button check a few things out…

  1. What is the URL? Does it show the page displayed is being sent from Firefox/Mozilla?
  2. An executable file has the extension .exe. In this example, notice this is .js. This is a (java)script the site is attempting to run on your computer and it may collect personal information, or be a virus ready to spread into your system.

 

If any of this seems suspicious or you think it’s a scam, the best thing to do for assurance is to actually navigate to the Firefox download site. https://www.mozilla.org/en-US/firefox/new/?v=1
If this installer is downloaded it will be called: Firefox Setup Stub (version #).
If you have this version installed, you will be alerted to that.

What is your best course of action if this page comes up?
Close the browser, reopen it and delete all temporary internet files. This will prevent your downloading a virus.

With that,  we at Sandra Network hope everyone finds a healthy and successful New Year in 2017!

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Special November Deal – Fine Tune Your Computer!

Thank You for Being a Loyal Customer

For that we would like to make you and any of your friends an offer for some fine-tuning for the computer.

If at this very moment, you or someone you know have clicked on a file to open it, and you have time to run a load of laundry AND catch up on your favorite television show … you are who we are looking for!

Task ManagerWith daily use the computer stores many processes, temporary files and other non malicious files. The longer the computer is running the more piles up. At some point, you will select an application to open and it will either fail to open or it will take an inordinate amount of time to do so.

 

The solution to this is to contact someone to help you fine tune your computer, if you do not already know how to do this.

That being said, for the month of November, we at Sandra Network will give you a free hour of maintenance for your referral of a new customer who signs up.

If you are a new customer, there is probably more of a need for the cleanup, so we are offering two (2) hours for the price of one, then potentially set up on a schedule for monthly/quarterly or yearly maintenance to keep running smoothly.

If this is of interest to you, or you know someone who might benefit from this, PLEASE contact us at Sandra Network and we will get you productive again!

[email protected]
978-535-0202

It’s A Trap, A Scam!

Recently, a great many people have asked what to do if they receive calls where someone asks to connect to their computer to resolve some issue. the quick answer is: It is a Scam!

  • Did you already sign a contract with this company?
  • How do they know you signed onto your computer?
  • Have you recently seen any suspicious activity on your computer?

If these questions create a long list of additional questions, please DO NOT allow them access to your computer, it is a scam. Please contact us first!

This is how it tends to happen:

You are sitting around, your computer is on, but not being used and the phone rings.

“Hello this is Peggy from Microsoft, I noticed that your computer has been sending error messages. There are problems with the internet connection or phone line and this has affected your computer’s recent performance. On top of that, the broadband connection has been hacked. May I have remote access to the computer to find out what the problem is?”

Your first thoughts should be… I don’t know anyone named Peggy. WHY are they monitoring my system, I didn’t hire them and if I didn’t, who did?

These are all valid and you are correct in being suspicious of this call. This is not a technical support service,  already hired (such as Sandra Network) then the scamming call should be ended immediately.

What is the best way to protect yourself?

  • Never give an unsolicited caller remote access to your computer. This is ALWAYS a scam!
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source; otherwise, this is a scam!
  • Receiving a phone call out of the blue about your computer and remote access is requested – hang up – even if they mention a well-known company such as Microsoft.

If you have questions or think you may have been hacked, or have given out pertinent and private information:

  • Please call your financial institutions and have your accounts monitored or closed.
  • Change your passwords for your email, login.
  • Call us at Sandra Network and with your permission, clean out the machine of any suspicious activity.

FALL into Savings, with a New Printer!

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Although Fall is not quite here… Why not get ahead of the game with a new printer.

  • Do you have a student who is always trying to print their homework and it is just never coming out right
  • Do you have a document you need to scan (tree saving) and fax the scan to a friend, while also keeping a copy for yourself?
  • Or, so you have a slow printing device that smokes a little more each time you hear it start?

We, at Sandra Network have a solution for you … A Dell Smart Multifunction Printer – S2815dn we would like to sell to you.

Specifications

  • Mono Printing
  • Print, Fax, Scan and copy
  • Scan to PDF, TIFF and JPG up to 9600×9600 dpi
  • Up to 200 speed dial entries for Fax
  • Compatible with Windows, Windows Server and Apple
  • Three (3) Month warrantee with Sandra Network
Originally Priced at $359.99

WE have it priced at $259.99
New Printer for Sale

All YOU need to do is call us at Sandra Network 978.535.0202

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What do you think about working remotely? LogMeIn lets you!

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Close your eyes… Come on… Close ‘em. No wait.. you need to read this!

Imagine this scene: You are sitting in a cubicle, in an 8-way adjustable chair and pulled up to a dark wood desk with all of the papers imaginable, Hard drive, keyboard, mouse, monitor(s). Yes, you have your coffee on the desk, your lunch and pictures of your friends and/or family in the area maybe even your red stapler (purple, in my case). All piled into your cubicle. You can escape the scene with Logmein Tool and work remotely.Office Space

Let that soak in for a second.

Now, imagine THIS scene:
You outside at the campground sitting in a lounge chair, the sun is warm the breeze is cool and the smell of the water is wafting by. You have your laptop in your lap, and a Bloody Mary in the cup holder of your chair. Or, wouldn’t it be nice to bring that laptop to the beach? Up to your cabin in the woods? Anywhere but the office?Woman on Dock

BOTH of these people are working. One person is using remote access and the other is not. Not only can we, at Sandra Network set you up for remote support but we can also set you up to be able to remotely log into your machine in your office and have all your programs, you can print, access your files and have the ability to perform and do everything as if you are in your office at your boring cubicle. In 3 short months you will be stuck back inside again. THREE SHORT MONTHS it will be time to shovel again!

Logmein direct from the Logmein website is $99/year per person. We can offer it to our customers for $50/year per person.

This month only – Logmein Tool Remote Access is $40 per year.

 

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Last Chance for Windows 10 upgrade for 10% off labor costs

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Thanks for being a loyal customer.

We hope you enjoy this discount on our Windows 10 upgrade support and solutions like our previous special deal. We still  have a special for support in the upgrade for 10% off labor costs, ending July 29th, 2016.

The new information that can come out from Microsoft is, it will be a subscription. There has been MUCH speculation on what is to TRULY happen in the next few last weeks for the upgrade once it is no longer free.  One of the options now is a $7/mo/seat subscription.

windows-10

More Update on Windows 10

From PC Magazine, in an interview with Microsoft:

“Windows 10 Enterprise E3 for CSP is for business customers of any size (including one person) to get enterprise features and functionality on a per monthly/per seat cost,” a Microsoft spokeswoman said via email. “This new subscription model is not associated with our current upgrade offering or applicable to the Windows 10 consumer edition.”

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Now, About These Passwords…

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In past months we have discussed not opening email that has come from an unknown source, being sure you save often and have your system backed up, and even about malware and what to do if you download it. One thing that is one of the more important things to stay on top of is your password! Read the blog to avoid using some of the common passwords as mentioned in the blog.

First things first, do NOT write it on a piece of paper and stick it under the keyboard or monitor base, or even put it in a notebook that is “easy to get to”.
It needs to be something secure and it needs to be a SECRET! It ALSO needs to not be something obvious. For example, some of the worst and common passwords of 2015 were:

  • 123456SandraNet Password
  • password
  • 12345678
  • qwerty
  • 12345
  • Starwars

Let’s talk about what makes a GOOD password.

  • Create a password of twelve (12) characters or more
  • Use a different password for each website you log into. Though this is cumbersome for many, it is a safe practice, preventing easy access to all accounts and personal information.
  • If memory is the issue, there are many password managers that store and protect the passwords
  • Use a Letter/Number substitution. For example, instead of using:
    • Password (DO NOT USE. JUST AN EXAMPLE)
  • Instead use

SandraNet Forest

One thing that may also be used  to test is Password Meter. This website checks the integrity of the password and in addition shows suggestions on what could make it better than a common password on a security level.

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Did you just break the internet?

broken internetWhere it is very unlikely you actually broke the internet, there is always the fear and anxiety that something may be very, very wrong when you are unable to access any of the websites you need at that particular moment. Is it the internet? Is it you? Is it them? Is it your provider? Who is to blame?

Well, unless you posted a photo of one of those characters from that Kard***ian family, chances are you have not broken the internet by “Urban Dictionary” standards. But, there are certainly factors that could cause difficulty in connecting to the ISP (Internet Service Provider). One of the first things is ALWAYS to check the light on your router, and make sure it is plugged in and connected, and none of the cables have been disconnected or sliced.

There are unfathomable miles of cables wrapped around the planet, and many of the biggest are unprotected and in a lot of cases they are underwater. Generally, this is not the cause of the inability to connect to the internet. The problems are more than likely far more simple.

A few may be:

  • It could be the browser is not compatible with the site.
    • Have multiple browsers on your machine (Firefox, Google, IE,
      and now Edge)
    • If it does not work on one browser, try a different one.
  • If an error comes up “Internet may not be reached”, then it is not a
    browser issue.
  • A disconnected wire on or in the house
  • An outage with the ISP
    • The companies usually have a phone number on the bill that may be called to determine if the designated area is down.
  • Potentially, there is something wrong with the network card, but start with the simple first.

If at any point there is a panic beginning to set in, give us a call and we will determine what the issue may be. Hopefully you will NOT be the one to bring down the internet for everyone else!